Can licenses be cancelled on the NCE program?

Yes, but the timeframe in which customers are able to do so will be severely limited.

On the legacy Cloud Solutions Provider platform, licence subscriptions could be cancelled as and when required. As part of the new New Commerce Experience program, customers will have '168 hours'  (one week) to cancel any subscriptions.

Further reading

See our How will changes to the CSP program impact Microsoft Partners? blog for more details on how you could be impacted, or submit you're own question using the form below.

FAQs on NCE and CSP

• What is the NCE programme?
• Is NCE replacing CSP?
• Can customers stay on CSP?
• Will customers get a full refund if they cancel within 168 hours?
• Can NCE licences be decreased during the term?
• What does NCE and CSP mean for your contracts?
• Is there any way around the inflexibility of NCE cancellation or subscription changes?